Cancellations, Refunds & Returns

Cancellations and Returns

1. Cancellation Policy

You may cancel your order up until 2:30 PM on the day of purchase. Once an order has been dispatched, it cannot be canceled, as it is in the possession of the courier. If postage has already been paid, it will not be refunded. You must then cover the cost of returning the cancelled order. 

2. Return Policy

You may return unopened items within 7 days of receiving your order. The company will cover the cost of return shipping by providing a prepaid label. The returned item must be received and inspected before a refund is issued. If the item does not meet our return criteria, a refund will not be provided.

3. Refund Policy

Refunds are processed once returned items are deemed acceptable. Refunds are issued in full, excluding the original shipping cost if applicable. Refunds may take 3-5 working days to process.

4. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately via email at hello@getmello.co.uk or WhatsApp at +44 7944 945813. If we determine that the product is defective, we will instruct you to dispose of it, and a full refund will be issued within 3-5 working days.

Refunds & Returns

We value our customers and strive to provide high-quality CBD flower products. To ensure your satisfaction, we offer a clear and fair refund and return policy. Please read the following guidelines carefully.

Eligibility for Refunds and Returns

  1. Unopened Products:

    • We accept returns for unopened and unused products within 30 days of purchase.
    • The product must be in its original packaging, with all seals intact.

  2. Defective or Damaged Products:

    • If you receive a defective or damaged product, please contact us within 7 days of receipt.
    • Provide a detailed description of the issue and include photos if possible.

  3. Incorrect Orders:

    • If you receive the wrong product, please notify us within 7 days.
    • We will arrange for the correct product to be sent and provide instructions for returning the incorrect item.

Non-Refundable Items

  • Opened or used products (unless defective).
  • Products purchased on sale or through special promotions.

Return Process

  1. Contact Us:

    • Email our customer service team at [Customer Service Email] or call us at [Customer Service Phone Number].
    • Provide your order number and a detailed explanation of the issue.

  2. Return Authorization:

    • Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number and return instructions.
    • Clearly mark the RMA number on the outside of your return package.

  3. Shipping:

    • Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).
    • We recommend using a trackable shipping method to ensure your return is received.

Refund Process

  1. Inspection:

    • Upon receipt, we will inspect the returned product.
    • If the return is approved, we will process your refund within 5-7 business days.

  2. Refund Method:

    • Refunds will be issued to the original payment method used for purchase.
    • You will receive an email confirmation once the refund has been processed.

Exchanges

  • We do not offer direct exchanges. If you wish to exchange a product, please follow the return process and place a new order.

Contact Us

For any questions or concerns regarding our refund and return policy, please contact our customer service team at hello@getmello.co.uk or +447944945813.

We are here to help!