Payment Conditions
Payment Conditions – Pay by Bank Link
Welcome to the getmello.co.uk experience. Please read the following payment conditions carefully to ensure smooth and timely processing of your order. By shopping with us you agree to these conditions.
🛍️ Store Hours
Our store operates Monday to Friday, 9:30 AM – 2:30 PM, excluding UK Bank Holidays. These are the hours in which we are available for communication via our emails and whatsapp. Any requests sent after these hours will be picked up the following working day.
🕐 Order & Payment Deadlines
-
Order Cut-Off Time: All orders must be placed by 1:00 PM Mon-Fri for same-day dispatch.
-
Payment Deadline: Orders must be paid for by 1:30 PM Mon-Fri to qualify for same-day dispatch.
- If payment is received after 1:30 PM, your order will be dispatched the next working day via your chosen delivery method. If your order is paid for after 1.30pm on a Friday, it will be dispatched the following Monday (working day, excluding bank holidays).
✉️ Payment Process
We use secure Pay by Bank links to collect payment. Here’s how it works:
-
Place your order on our website by 1:00 PM (working days).
- You will receive a secure payment link via email shortly after.
- Pay by 1:30 PM using the link provided to ensure same-day dispatch.
Note: We require either your email address or mobile number at checkout to send your payment link and dispatch notifications. Service is faster when email address is provided rather than mobile.
📦 Delivery Options
| Method | Cost | Dispatch Time | Delivery Time |
|---|---|---|---|
| Royal Mail Tracked 24 | £3.49 | Same day if paid by 1:30PM | 1 working day |
| Royal Mail Special Delivery 1PM | £8.99 | Same day if paid by 1:30PM | Guaranteed by 1PM next working day |
| NO RUSH Delivery (Tracked 48) | Free | Dispatched within 2 working days | 2–5 working days |
Note: NO RUSH orders can be dispatched up to 2 working days after the order is placed, and sent via Royal Mail Tracked 48.
📬 Orders Placed After Hours
- Orders placed after 1:00 PM may not receive a payment link until the next working morning.
- Payment must still be made by 1:30 PM on the day the link is received for same-day dispatch.
🕓 Weekend Orders
- Orders placed after 1:00 PM on Friday will receive a payment link by 11:00 AM Monday.
- To qualify for same-day dispatch on Monday, payment must be made by 1:30 PM Monday.
Thank you for shopping with us, we hope you enjoy the delicious and effective products we offer. If you need any assistance, feel free to contact our support team via the contact tab, email address or whatsapp number.